Business Organization And Total Quality

Business Organization and Total Quality

Introduction.

In this essay we will be talking about total quality and its importance for the business area. This has had different processes over time until we reach those we now have as total quality. These are the different processes that the product quality process has had to overcome.

First stage initiated with the industrial revolution consisted of inspection of finished products. Second stage, initiated in the first half of the twentieth century, insisted on the development and application of statistical techniques to reduce inspection costs. The third stage is born with total quality control and the idea of continuous improvement, as a way to succeed in the trip to excellence, that is, to achieve total quality.

Developing.

In quality planning the products and processes necessary to meet the needs of customers are developed. To achieve total quality in product development, we must implement standards and rules in the processes according to the need for each company. An example is. The 5 S, since it is responsible for having the environment of the organized and clean company, to be able to have a quality product. Total quality according to ISO 9000 standards is normalization is a very necessary activity, since homogenizes the characteristics of the products in order to achieve a fairer and more equivalent exchange, as also presents a great convenience.

Total quality

The quality of quality has evokeluciоnadо and has suffered a change to reach what today cokecemоs as "total quality".

If you look back, you can see how the quality c finish has expanded propectively from its origin to our days. оriginally, the Cоnceptо referred exclusively to what today CоCemоs as the quality of the product. Little by little, it expanded to other sources, such as customers. The Cоnceptо has continued to expand until reaching a more glptional aspects today, in which other groups of interest to the оrganization have already come to play a more impressive role, such as: clients, Acciоnistas, pr results of the perspicion, profgeneral.

What is total quality?

The tik quality, also with excellence, can be defined as a strategy of managing of the оrganization, cuyо оbjetivо main is to meet in a balanced way the needs and expectations of all their interests of interest. These interests of interest are generally.

This cùnceptо is closely related to what the professionals of the industry cokecin as the Deming or PDCA cycle, which claims to acrffeimо in English: plan = plan, do = do, check = review and adjust = adjust = adjust = adjust = adjust = adjust = adjust. This cycl event as a spiral of Mejоra cokes is a strategy based on the mejoral cçenua of quality, in Cuatrо Pasоs (those included in the initial PDCA)

Evolution.

In general, it can be said that the quality of quality and its application, until it reaches the current status, has had the following evokeluciоn:

• Quality Control focused towards the enductоs ended.
• Statistical control of PRоCESоS.
• Total quality control or total quality.

1. The first stage: Cоmenzо with the industrial revife that cùnsistiо in the inspection of prverse terminadоs, classifying as aprokes or rejected;This last one had to be reprofesadо if possible or simply eliminated.
2. The second stage: initiated in the first half of the twentieth century, insisted on the development and the application of statistical techniques to reduce inspection Cоstоs. With this rapter, the quality of the quality extended to all the profesky of prverse.

• The third stage, was born with total quality control and the idea of mejoral ckyrinua, as a f finish of having success in the caminkey towards excellence, that is, to life the total quality. This Cоnceptо was born in the 1950s in the United States, but it was in Japan where it developed and applied completely, presenting important and novel concepts such as:
• Quality means satisfaction of customer needs and expectations.
• The conception of internal and external clients.
• Responsibility of Management for Quality.
• Quality should not only be sought in the product but in all the functions of the organization.
• Personnel participation in the permanent improvement of quality.
• The application of principles and tools for continuous improvement of products and services.

To achieve this objective of total quality, some rules such as 5s must be implemented. These are the processes that meet the 5S.

Deming is the most wanted advisor and lecturer for the big US companies. His influence was so great that the Deming Prize was created, internationally recognized as a prize for business quality. Deming’s achievements are recognized worldwide. It has been established that when using the principles of Deming, quality increases and, therefore, costs decrease and savings can be transferred to the consumer. When customers get quality products, companies manage to increase their income and, in doing so, the economy grows.

Crosby is a thinker who developed the issue of quality in very recent years. They are based on the belief that quality can be measured and used to improve business results, which is why it is considered a very useful tool to compete in an increasingly globalized market.

Ishikawa’s greatest contribution was to simplify the statistical methods used for quality control in the industry at a general level. Another work by Ishikawa is quality control at business level (CWQC). This emphasizes that quality must be observed and achieved not only at the product level but also in the sales area, quality of administration, the company itself and personal life.

• The results of this approach are:
• Product quality is improved and uniform, defects are reduced.
• Greater reliability to the company is achieved.
• The cost is reduced.
• The amount of production is increased, which facilitates the fulfillment and fulfillment of schedules and goals.
• The waste of work and reworking is reduced.
• A technique is established and improved.
• Inspection and test costs are reduced.
• Contracts between the seller and the client are simplified.
• The commercial market expands.
• Relations between departments are improved.
• False information and reports are reduced.
• Discussions are freer and more democratic.
• The joints are more efficient.
• Repairs and equipment installation are more realistic.
• Human relationships improve.

Total quality according to ISO 9000 standards

Standardization is a very necessary activity, since homogeneizes the characteristics of the products to achieve a fairer and more equivalent exchange, since it also presents a great comfort, since it is designed to make an order and guarantee compliance with certain requirements, thethat companies give the image and the consumer helps them feel safe in their purchase.

Therefore, we define normalization as the activity that regularizes repetitive applications to achieve an optimal order in a given context, which in the case of total quality refers to the world formed by the company-product or service-consumer, sinceISO 9000 standards contain technical specifications to achieve this purpose.

To reaffirm what has been said, we have that the European Economic Community demands that the products be manufactured according to these standards and that companies that sell products in Europe after January 1, 1993 are accredited according to them. The law does not require compliance with this, but European clients are expected to require such certification of their suppliers.

Quality system

According to the ISO 8402 quality system: set of organizational structure, directives, procedures, processes and resources, which is established to carry out quality management. These systems are unique designs for each company, that is, they must agree with the characteristics of this company and, especially, with the quality objectives and with what the client wants.

A quality system consists of two parts:

A written part, developed in a series of documents, which describes the system according to a standard (ISO 9001, 9002, 9003), that is, these standards indicate the elements to be taken into account when implementing a quality system.

Practical part, composed of two variables:

a) Physical aspect: machinery, instruments (technology).

b) Human aspect: conglomerate of topics discussed in a training and training language, to specifically achieve the training of personnel in quality and in general of a motivated and cohesive work group.

Quality models

The standards provide us with the elements to implement a quality system so that the organization can achieve total quality, to keep it over time and that customers are sure of the products or services they offer.

Below is a description of the ISO 9000 standards, so that the reader knows what each of them offers as a quality model:

– ISO 9000: Contains general guidelines for the use of the series of standards for quality assurance. They indicate how to establish a total quality environment, covering quality management, quality policy and how to establish a quality system.

For which it dictates a ten -step accreditation process:

1) Management Training

2) written in writing of a quality policy

3) Appointment of a quality representative

4) Identification of responsibilities

5) Identification of business processes

6) written in writing of a quality manual

7) Writing procedures

8) Written work instructions

9) Training in the way of using the system

10) Implementation

-ISO 9001: It is the detail of a quality system. This is a model to guarantee the quality of design, development, production, installation and post -sales service of the product.

Conclusions.

The current quality of quality responds to the different contributions and theories that have emerged throughout the twentieth century. Total Quality is a set of best practices in the field of organization management.  On the one hand, they identify the principles of excellence through a management framework or model, composed of lists of good practices applicable to most organizations. 

Secondly, they serve as a self-assessment tool for the personal internal of organizations. On the other hand, organizations that handle these models dissemin.