Complain letter

Student’s Name
Professor’s Name
Course
Date
Letter of Complaint.
5507 west 34th street
Texas, TX 74123
November 11, 2018
Dully .M. Bob
Gelectronics’ company limited
3121 riverside, suite 210
Texas, TX 74123
Dear Mr. Bob,
My aim in writing this letter is to complain about the product I bought and received from your company. On Nov 11, 2018, I ordered through your store Gelectronics the Hakko soldering station model number FX888D. On arrival, I removed the soldering station from the box in which it came in, and I tried to solder one of a few circuit boards that I been waiting to fix. But to my luck, the soldering station came defective.
This is my other complaint which is on delivery services and time. The facilities are weak and not as per what the workers tell you. Right now, I am upset. Because I waited three weeks for this soldering station to arrive and it does not work at all. I was in urgent of the soldering station but you staff members delayed.
The problem with the soldering station is that it’s not heating up. I tried to raise the heat by turning the heating volume to the maximum level, and it stays cold.
I am very disappointed to have waited so long to receive a soldering station that is not functioning the way it should. I work in the electronics business and right now I have several circuit boards and motherboard which I need to solder and fix right now I am back up with my work. Since this Hakko soldering station came defective, I would like a full refund or an exchange with a good product which is in good working condition (Wirtz et al, 158).

I also hope you will improve on your services for better quality service to your clients.
Yours sincerely,
Smith John

Works-Cited
Wirtz, Jochen, and Anna S. Mattila. “Consumer responses to compensation, speed of recovery and apology after a service failure.” International Journal of service industry management 15.2 (2004): 150-166.