Evolution Of Quality And Management Principles And Tools

Evolution of quality and management principles and tools

 At present, quality management is a fundamental element for carrying out any activity related to any field, however, it is observable that this evaluation instrument has not been applied to the daily activities of the society in which we live, due to suchOnce, to the little importance of the self-assessment of the capacities of a person or an entity, or maybe it could be due to ignorance about its principles and mechanisms, that is why it must be internalized in the importance of controlquality, either within an entity or as a method to energize the effectiveness of a person.

There are authors who define quality as “the set of actions, measures and solutions oriented to the continuous improvement of the internal processes of an organization, taking as its main objective the increase in the level of satisfaction of a group of clients or consumers.”Arriving at this point, it can be said that this is the most successful concept of what is defined and is quality control, however this determination does not take into account a significant value of this procedure, which is its adaptabilityto the requirements and needs that have been hosting as new situations and stages were presented throughout the construction of new societies.

It is obvious that absolutely nothing remains static and invariable, despite this there is always a quality that helps the essence of a certain something to be maintained, in the case of quality it is about the need for correction, change and progress, thanIt has been present since time immemorial.

The first indications of the quality control system are present since the birth of the first human settlements, in which the man understood that he needed utensils that facilitate the food planting processes, that is, if the long durability implements were used.results would be superior compared to those that would result when using rigs of a lower condition. By the time new civilizations arose, quality was considered a preponderant aspect for constant development, civilizations such as Phoenicia used corrective programs, with the aim of reducing the number of errors and that they did not become repetitive, if mistakes were committed repeatedlyThe person in charge was punished. 

By the time the Middle Ages reached humanity, markets were opened in which quality was synonymous with reputation, with which the artisans of the time had to value their own work, which somewhat later generated what is known as inspection ofquality in which the customer’s requirements were contrasted with the product toadjusted to the needs of the consumer, the product was discarded and the artisan did not receive its payment. This method was very useful for the time it was lived, however it showed great losses because of defective production.  

As the world entered the nineteenth century, processes that were previously carried out by people manually were replaced by mechanical work, giving way to a new stage in the history of the human being, industrialization, at this time the situation It required that a new entity was in charge of quality control, so the inspector appears, who would be responsible for supervising the dynamism and work of employees, thus a new way of managing quality would begin, since from that Point would be placed special emphasis on preventing and minimizing errors, so that the activities carried out were optimal, this brought the idea of ​​implementing a statistical control system which was not entirely effective, which is why new strategies that would have As the main objective to ensure quality, which had the obligation to adapt to customer needs, at this point, quality was seen as a commitment ISO to which the workers of the companies had to be held.  

There is currently the total quality that could be considered as the limit point that control systems have reached, which includes a “more comprehensive concept that provides for quality at all stages and external and internal interactions of the process, from the beginning to theMarketing product, with full and maximum customer satisfaction."Without a doubt this is the time when quality allows you to put up the errors, as well as guarantee customer satisfaction.

In order to achieve this limit to its evolution, accounting depends on certain principles and tools. Within the principles, customer orientation (which is about detecting and satisfying the needs of users), leadership (has to do with management skills, which are managing, calling, promoting among others), commitment to people)(Refers to the value of responsibility that the workers of an entity possess), focus on processes (how efficient and effective are the operators of an entity), continuous improvement (presses workers to always stay evolving, correct errors and advance), Approach -based approach to decision making (it is decision making based on sustainable foundations) and finally the management of relationships (it seeks to create agreements that will favor an entity). If a company will fully apply these principles, it will undoubtedly achieve good results, consolidating, growing and developing. 

Quality tools can be defined as a set of components that serve for the planning or quality control of a process. It consists of seven basic elements which are: Cause-effect diagram, flow diagram, verification sheets, pareto diagrams, histograms, control diagrams or graphics and dispersion diagrams, these can be categorized as basics for the control systemof a company is functional 

conclusion

The human being has the blessing of being self-critical, this has allowed to put his qualities in a balance and with this judging those that do not empowMode a company will be valued based on the way in which it controls and minimizes its errors, presenting as an entity as close to perfection, however it must be taken into account that to achieve this level of superiority it is necessary to apply different methods, systemsand principles that will pray to a company to adhere to the constant change and this will cause these quality management systems to be the basis of a new society, driven by evolution and the constant need to improve.

Bibliography

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