Information Management Report Coursework Example

Information Management Report
Student’s Name

Class
Instructor’s Name
Institution
City, State
Date

Information Management Report
Abstract
CC Music is a music based entity owned by former music teachers and band musicians. Chris and Clive operate a simple partnership business model which deals with music productions band services musical events and concerts for live performance and entertainment. Some of the activities and services dominating their business include; Studio work, participating in Television and Radio programs, managing all booking arrangements and Playing at parties and other events. Chris and Clive rely on the website as the business means of publicity and marketing. The business is looking forward to expanding and partner with upcoming band members to reach out to some of their concerts at a fee.
The primary business owners perform administrative duties and functions besides playing in the band. This provision reduces target customers who would have been reached if management would be separated from field operations. The report suggests that CC should invest in systems that will help in automation persistent duties.
This report also proposes a new model of operation; the team should overcome managerial and overbooking issues through employing technology that assists management of clients. The system can be accessed through mobile phone and will automatically manage bookings to make sure that events do not collide.

Existing Business Model
Chris and Clive currently operate a simple business model which works more like a partnership.

The two business partners managed all the protocol and administrative activities and still participate in music production. The business is looking forward to expanding and partner with upcoming band members to reach out to some of their concerts at a fee. Currently, the workload has been overwhelming, and the company needs technical assistance to save the situation. The business requires consistent travel and proper calendar management. Some of the events and services dominating their business include:
Studio work
Participating in Television and Radio programs
Managing all booking arrangements
Playing at parties and other events
Chris and Clive rely on the website as the business means of publicity and marketing. The following model in figure 1.0 summarizes the current CC music company.
1524076200Fig. 1.0 illustrating the current business model Chris and Clive Operates
As in the model, Chris and Clive manage and keep track of communication with their clients. The conversations with their clients are direct using mobile phone and mail messages. In a scenario where a client is looking for CC Music services, the partners interact with the client in series of negotiations starting with an inquiry, managing their calendars and processing payments. The plan is likely to work where the number of clientele is minimal. The process lacks a central management unit where all information can automatically be retrieved and confirmed without wastage of time (Mahajan and Bulakh, 2017, 13).
CC Music Company receives and checks payments through postal services. The procedure of payment wastes time and may cause unnecessary delays. The analyst proposes a business model which allows automation of process to minimize bureaucracy. In the proposed model CC should consider using customer management software to ease communication. Figure 2.0 illustrates the structure of the proposed business model.
Fig. 2.0 illustrating the proposed business model for CC Music Company
As in the illustration, the business model would be segmented into four processes that would allow for approval and confirmation of the procedures. The methods begin with the client who will book for events with the team with the help of system software which also manages the central operations of the entire business. Having noticed the fault with the previous payment system, the analyst suggests system software which would manage payment system as in the model.
Fig 2.1 Illustrating proposed credit card payment method to replace check postage which consumes time
Analysis for CC Music
SWOT Internal Analysis for CC Music Company
Strengths
CC Music and Band have the artistic ability to produce quality label of music. Clive and Chris have experienced music teachers who have history and experience in playing in the band. The main partners in the business have music technology concepts which can be utilized in the production process and guarantee the quality of music production. CC music has exclusive music which is an irreplaceable label for the already established fan will still attract many clients. Besides, CC Music and Band have a website that doubles as an e-commerce tool where customers have been making purchases. The online promotion is a boost to Chris and Clive online advertisements aid in spreading the word for established bands and emerging artists who would like to sign a production contract with CC Music. The company is likely to generate considerable capital base from merchandising and tours.
Weaknesses
CC Music and band experiences managerial issues. Most administrative duties and functions besides playing in the band. This provision reduces target customers who would have been reached if management would be separated from field operations. It is likely that some of the bookings and visits by potential clients may occur when the two managers are in the field. The mode of operation is expected to suffer from overbooking when there are several concerts in given seasons or an environment. Even though CC has other upcoming bands would play on their behalf at a cost, without central management, they are likely to disappoint clients where their capacity is overstretched, or bookings double cross each other.
However, in the proposed new model of operation, the team should overcome managerial and overbooking issues through employing technology that assists management of clients. The system can be accessed through mobile phone and will automatically manage bookings to make sure that events do not collide. The Industry can as well rely on the two siblings who are interested in taking over on the future operations of the business in managing the central administrative duties of the firm. The two siblings can as well control the calendars with the help of technology.
Opportunities
The high demand for CC Music labels and services give the business a chance of expanding by opening several production stores within the town and beyond where fans and upcoming artist can access their services. Again, raising CC Music production and services awareness through advertising is an opportunity for the business because as the majority of clients know of its existence through past experiences. CC has a chance to grow its niche market because it already has access to Television and Radio productions where the business benefits from publicities. CC music is likely to beat their competitors who may retire from the industry because the company also mentors upcoming artists and bands that will keep CC Music production lively.
Threats
Like most artistic based industries any event that interferes with labels and the strategy of the musicians and bands poses a threat to CC Music. Such may include the rising music piracy which increases due to online access to artistic work. This issue could be a significant threat given that most clients find it easier to access music free from the internet (though it is illegal) rather than paying the artist for the label. Even the young bands that the business will be mentoring will find it challenging to attain rewards for their music if they would only rely on the sale of labels. Lastly, CC Music will struggle to gain an active brand profile compared to other already established Music businesses.
Section B
Software Comparison
This section will evaluate the available software based on cost, functions, and features to provide CC Music with the best alternatives for system management. Given the analysis CC should invest in systems that will help in:
Creating professional booking systems
Events, schedules, and class Management
Billing and invoicing automation
Competition and Strategy Management
Provision for Online Payments methods which are traceable
Online Marketing tools
Control double bookings and
Manage Contact Lists
Comparison Table of Optional Software and Systems
System/software Features and Functions Advantages
Checkfront Allows management of reservations and bookings
Provides clients with your real-time availability
Provision for online payment processing
Inventory Management
Instant payment processing
Fully cloud managed
Powerful analytics
manage multiples users and single users Cloud-based
In-house system hence does not require external websites
No hosting fee
Long-term contracts
Cost friendly they charge only $49 per month
Control double bookings
Can manage multiples users and single users thus suitable for small and growing business
The system Improves the quality of business services
Reduces staffing costs and related procedural costs
Reduces managerial workload
The Efficiency of the system Enhances perception of the organization
Automated payment helps the business access payment fast
Acuity Scheduling Automated booking appointments with customers
Provides clients with your real-time availability
Automatically selects time that works best for you and your clients
Provision for online payment processing
Automatic provision for canceling or rescheduling events Provision for email notification for every appointment
Provides the option of importing the appointments directly users calendar
Cloud-based
In-house systems thus do not require external websites
Control double bookings
Cost friendly they charge only $10 per month
Bookeo •Provision for Attendance Management
•Class Instructor Management function
•Provides Online Payments methods
•Has Online Registration and bookings options Provision for email notification for every appointment
In-house systems thus do not require external websites
Cost friendly they charge only $10 per month
Control double bookings
EventHQ
Creates professional event pages
Creates event schedule
Class Management features
Billing and invoicing automation
Provision for Online Payments methods which are traceable
Contact management system
Integrate with management software Control double bookings
Integrate with existing management software
Automated payment helps the business access payment fast
The Efficiency of the system Enhances perception of the organization
Reduces managerial workload
Reduces staffing costs and related procedural costs
The system Improves the quality of business services
Cost is based on completed bookings at $2 per ever completed bookings
Control double bookings
Provision for email notification for every appointment
In-house systems thus do not require external websites
Event Brite The system has varied software with integrated features such as
Provision for Conference Management System Food and Drink Ticketing
Selling Tickets
Complete Event Management and Planning features
Provision for Online Event Registration
Provision for Venue Booking and Management of venues
Managing Event Equipment’s
Managing Staffing and procedures for events
Has Event Promotion features which automate marketing
Provision for Attendance Management
Class Instructor Management function
Provides Online Payments methods
Has Online Registration and bookings options Control double bookings
Integrate with existing management software
Control double bookings
Provision for email notification for every appointment
In-house systems hence do not require
Reduces managerial workload
Reduces staffing costs and related procedural costs
Automated payment helps the business access payment fast
The system Improves the quality of business services
The efficiency of the system Enhances perception of the organization
Has wide a range of applications which helps in managing different tasks
Can manage multiples users and single users, therefore, it is suitable for small and growing business
Control double bookings
Cost friendly they charge only $ 129 per month for all the features
In-house systems thus do not require external websites
Long-term contracts
No hosting fee
The proposed systems should help the business partner in:
Managing of reservations and bookings without confusion
Providing clients with CC real-time availability based planned bookings
Providing an online payment method for processing faster payments
Creating an Inventory Management system
Provide Powerful analytics that would work as report and summary of schedules (Clarke, 2004, N.p; Fettke, & Loos, 2003, p35; Fettke, Loos, & Zwicker, 2006. 469; Frank, 2002, pp.35; Getz, 1997, N.p)
Part C: Report
CC MUSIC COMPANY
PREPARED FOR
Clive and Chris Music Company and School
PREPARED BY
Mustech Consultants for Technology and Business Solutions
SUBJECT
CC Music business analysis and Report
Date

Contents
TOC o “1-3” h z u Introduction PAGEREF _Toc507780964 h 11Findings PAGEREF _Toc507780965 h 111. Business ownership PAGEREF _Toc507780966 h 112. Business Communications PAGEREF _Toc507780967 h 123. Payment system PAGEREF _Toc507780968 h 124. Technology employment and Knowledge PAGEREF _Toc507780969 h 125. Strengths for CC Music Company PAGEREF _Toc507780970 h 126. Weaknesses noted PAGEREF _Toc507780971 h 137. Opportunities for CC Music PAGEREF _Toc507780972 h 138. Threats PAGEREF _Toc507780973 h 13Conclusions and Recommendations PAGEREF _Toc507780974 h 13Conclusions PAGEREF _Toc507780975 h 13Recommendations PAGEREF _Toc507780976 h 14

“Report Findings Conclusions and Recommendations”
IntroductionCC Music is a music based entity owned by former music teachers and band musicians. Chris and Clive operate a simple partnership business model which deals with music productions band services musical events and concerts for live performance and entertainment. Some of the activities and services dominating their business include; Studio work, participating in Television and Radio programs, managing all booking arrangements and Playing at parties and other events. Chris and Clive rely on the website as the business means of publicity and marketing. The business is looking forward to expanding and partner with upcoming band members to reach out to some of their concerts at a fee. Currently, the workload has been overwhelming, and the company needs technical assistance to save the situation. The company sought the help of Mustech consultants to review, analyze and recommend the next phase the business should take
Findings
The team of consultant examined the business reviewed issues involved, and analyzed the industry then listed with following findings.
1. Business OwnershipThe company is owned and managed by Chris and Clive who operate as partners. The owners are responsible for all communications with clients and events Clive and Chris also played in the band. Each of the two business partners has a sibling who would like to be part of managing the business and take over control in future.
2. Business CommunicationsChris and Clive handle and keep track of all communications with their clients. The conversations with their clients are direct using mobile phone and mail messages. In a scenario where a client is looking for CC Music services, the partners interact with the client in series of negotiations starting with the inquiry, managing their calendars and processing payments.
3. Payment SystemCC Music Company receives and checks payments through postal services. The procedure of payment wastes time and may cause unnecessary delays. The business partners manage all the payment system such as disbursing checks collecting checks from the post office.
4. Technology Employment and KnowledgeThe main partners in the business have music technology concepts which can be utilized in the production process and guarantee the quality of music production. However, the firm has not taken advantage of available technological tools and system that would correct the potential administrative issues that the business is vulnerable to suffer. The available technology should consider software which would automate system functions and reduce workload (Mahajan and Bulakh, 2017, 7; Singh, 2006, 67; Mahboubian, 2010, 5403).
5. Strengths for CC Music CompanyCC Music has the artistic ability to produce quality label of music. Clive and Chris have experienced music teachers who have history and experience in playing in the band. CC music has exclusive music which is an irreplaceable label for the already established fan will still attract many clients. The company is likely to generate considerable capital base from merchandising and tours.
6. Weaknesses Noted CC Music and band experiences managerial issues. This provision reduces target customers who would have been reached if management would be separated from field operations. It is likely that some of the bookings and visits by potential clients may occur when the two managers are in the field.
7. Opportunities for CC MusicThe high demand for CC Music labels and services give the business a chance of expanding by opening several production stores within the town and beyond where fans and upcoming artist can access their services.
8. ThreatsThe consultancy firm points that the rising music piracy which on the rise may affect the future of the business. This threat could be an enigma given that most clients find it easier to access music free from the internet rather than paying the artist for the label.
Conclusions and RecommendationsConclusionsCC has a chance to grow its niche market because it already has access to Television and Radio productions where the business benefits from publicities. CC music is likely to beat their competitors who may retire from the industry because the company also mentors upcoming artists and bands that will keep CC Music production lively. CC Music and Band have the artistic ability to produce quality label of music. Clive and Chris have experienced music teachers who have history and experience in playing in the band. The main partners in the business have music technology concepts which can be utilized in the production process and guarantee the quality of music production.
The business requires consistent travel schedule and proper calendar management. The payment system and communications plans are likely to work where the number of clientele is minimal. The process lacks a central management unit where all information can automatically be retrieved and confirmed without wastage of time. The procedure of payment wastes time and may cause unnecessary delays.
The primary business owners perform administrative duties and functions besides playing in the band. This provision reduces target customers who would have been reached if management would be separated from field operations
CC should invest in systems that will help in: Billing and invoicing automation, Competition and Strategy Management, Control double bookings and Creating professional booking systems, Events, schedules and class Management, Manage Contact Lists, Online Marketing tools, Provision for Online Payments methods which are traceable (Clarke, 2004, N.p; Fettke, & Loos, 2003, 35; Fettke, Loos, & Zwicker, 2006, 469; Frank, 2002, 35; Getz, 1997, N.p).
RecommendationsCC Music should invest in technology to reduce workload an unnecessary procedure (Mahajan and Bulakh, 2017, 13). From the list of the software listed, CC should employ systems that will help in:
Billing and invoicing automation
Dealing with Competition and Strategy Management (Schwandner, 2004, 45; Stickel, 2001, N.p; Thomas, 2006, 496)
Control double bookings and
Creating professional booking systems
Events, schedules, and class Management
Manage Contact Lists
Online Marketing tools
CC company will only experience growth after investing in systems that will help in; Billing and invoicing automation, Competition and Strategy Management, Control double bookings and Creating professional booking systems, Events, schedules and class Management, Manage Contact Lists, Online Marketing tools, Provision for Online Payments methods which are traceable (Scheer, 1994, N.p; Scheer, 1999, Np; Scheer, Thomas, & Adam, 2005, 145). The partners are spending too much time in a protocol that a single system can assist in solving from any place.
Given the advantages, the three most appropriate systems for CC Music are Checkfront, EventHQ, and Event Brite based on functionality. The consultant recommends CC Music to consider segmenting the business procedures in four processes that would allow for approval and confirmation of the operations. The process begins with the client who books for events with the team with the help of system software which also manages the central means of the entire business (Mahajan, and Bulakh, 2017, 14). Having noticed the fault with the previous payment system, the analyst also suggests system software which would manage payment system and automate most of the payment procedures.
In the proposed new model of operation, the team should overcome managerial and overbooking issues through employing technology that assists management of clients (Goldblatt, 2000, 7; Hay, 2003 N.p; Hede, Jago, & Deery, 2002, 305; Mylopoulos, 1998, 127; Pepels, 1998, N.p; Australian Center for Event Management, n.d). The system can be accessed through mobile phone and will automatically manage bookings to make sure that events do not collide. The idea should not be difficult to implement because the two partners have music technology knowledge.
The Industry can as well rely on the two siblings who are interested in taking over on the future operations of the business in managing the central administrative duties of the business. At the start, the two siblings should begin working under the supervision of a professional to guide them in line with their obligations. All the recommended software is user-friendly the administrators should be able to use without challenges. Part of the administrators can be the two siblings with limited operations on the system. The two siblings can as well manage the calendars with the help of technology.
CC music has exclusive music which is an irreplaceable label for the already established fan will still attract many clients. Besides, CC Music and Band have a website that doubles as an e-commerce tool where customers have been making purchases. The proposed system application and proposed models work towards creating the professionalism in the business and improving the quality of CC Music services. The consultancy believes that the operations of the company will be efficient, reduce administrative and managerial confusion and the same time keep their clients excited if the recommendations of this report are executed.

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