Patient Satisfaction With Nursing Care

Patient satisfaction with nursing care

Introduction

Patient care is the essence of the nursing profession, so these activities require personal and professional value, which are intended to maintain, restore and care for life, based on the therapeutic relationship nurse – patient. However, there are situations that indicate the work of nursing professionals causing the essence of this to be lost, that is, respect for the life and professional care of humans.

Developing

In this globalized world, everyone has access to science, technology and information, and professionals (mainly nursing staff) face the need to improve their work processes and guarantee quality care for patients.2 However, this position shows that the care provided by nursing professionals in the different institutions is collapsed due to the inappropriate proceedings and overcrowding of patients which leads to the dehumanization of care, which are reflected in the constantscomplaints from patients breaking their care expectations.

On the other hand, patient satisfaction is an indicator of quality of care provided by the nurse and is of great importance since it is based on the difference between the patient’s perspective and the appreciation of the care that the professional will provide, based on the repairof the problem, the care provided by the nurse, the cordiality with which it was treated and the promptness with which I give care.

With the passage of time, the nursing profession is defined as the profession of service and patient care, so the nurse must show a high degree of responsibility, values and humanism in the care it provides to patients to obtain their complacency.

The requirement of better attention in public and private institutions has been increasing. Patients seek humanized care, not only professionals capable of solving health problems, but can also take care of their emotional state, taking into account that the care provided by the nursing professional should be integral.

At present, worldwide nursing care has become an essential element in the post operative. According to different reports, 234 million surgeries are made every year, that is, a surgery per 25 people. Therefore, 75% of very important surgical procedures belong to 30% of the total number of surgical interventions. Indisty of the benefits or deficit that provides surgery, poor access to timely surgical care about the patient continues to originate a complex dilemma in an important part of the world.

There are several studies related to this research topic, case, that of Ramos where it indicates that satisfying the health needs and expectations of the patient is the fundamental in the development of the care provided by the nursing professional. When referring to the fact that today, the care paid by health institutions is superficial and fast, generally due to the large number of patients and for the long work hours of the nursing professional. Demonstrating that little humanization is due to spiritual, psychic and physical isolation between nurse and patient. The attention provided,

The study of Suarez et al, is another that serves as a guide in the theoretical base of this study since it indicates a finding of 41.9% of patients poured satisfied, 34.9% dissatisfied and only 23.3% satisfied with the attention provided by nursing staff.11 It is true that patient satisfaction is transcendental in the expected result of quality care since it contributes positively in the improvement of patients, since, by participating in the treatment, care and following the nurse’s instructions duringThe service and discharge will provide a positive reference on nursing staff. However, on some occasions, the nurse cannot provide adequate care to the patient due to the workload, the minimum wage or other conflicts, therefore, it cannot meet their expectations or needs. As a consequence, if an adequate nurse – patient is not established, and the patient is not completely satisfied during hospitalization, he will generally not cooperate with postoperative care, which can generate dissatisfaction with the care received.

For the aforementioned reason, it is important to emphasize that nursing care has as its main purpose the satisfaction of basic needs, in addition, it participates in the behavior, cognition and the emotional process of the patient, since the recovery of thesame, based that the quality of this care provided will denote patient satisfaction. 12

Previous studies ensure that, in the surgical center service, the satisfaction and recovery of the patient are almost unfavorable. Compared to listening to the needs or discomfort of patients, nurses are more focused on administering treatment and completing nursing records. They rarely spend time actively listening. This merits that user satisfaction is considered a quality indicator to improve care and provide patient satisfaction.

Regarding the background related to the subject, they highlight:

Cárdenas Gardenia and Quispe Soledad in their study entitled Nursing care and satisfaction level of post-operated caesarean section in the Huanta Support Hospital Surgery Service, 2017;They found that 45% of the patients surveyed have a low level of satisfaction, 30% an average satisfaction level and only 25% a high level of satisfaction, all referring to the treatment received by nursing staff.13

• Escobedo Alicia in his study entitled Association of Nurse Humanized Care and satisfaction of the Postoperated Patient mediated at Belén de Trujillo Hospital, 2019;He states that 51.7% of patients evaluated were dissatisfied, while 48.3% of patients were satisfied against the care provided by nursing staff.14
• Soto María in her study entitled Nurse Care and Family Patient Satisfaction Level of Patients of the Observation Unit, Emergency Service, María Auxiliadora Hospital, 2018;She says that the quality of nursing care provided to 189 patients surveyed stated that it is not efficient in 79.9% and 20.1%, she says that if it is efficient;With respect to the level of family satisfaction, 98.4% say they indicate that the level is low and only 1.6% indicate average level. Regarding the dimensions: human has a low level by 99.5% and a half at 0.5%;timely dimension has 96.8% and average level at 3.2%;Continuous dimension refers low level in 95, 2% and average level 4.8% and finally in the safe dimension the low level is 91% and average level 9%.fifteen
• Medina Jesus and Medina were in their study entitled level of satisfaction of the postoperated patient on nursing care. Surgery Unit of the General Hospital of Jaén-2016. Indicates that 60% of 100% of the patients surveyed were moderately satisfied with the care provided by the nurse, 22.5% satisfied and 17.5% said they feel dissatisfied. Therefore, it is also estimated that the level of dissatisfaction is on the rise.16
• Meza Neydee in his study entitled Post -operated patient’s satisfaction level on nursing care in the surgical center of the José Agurto Tello Chosica Hospital – 2017;He says that 100% (51 patients) of those evaluated, 55% (28 patients) have average satisfaction level, while 23% (12 patients) have low level of satisfaction, and only 22% (11 patients)High satisfaction levels.
• Anco Erika in his study entitled Post -operated patient satisfaction at Edmundo Escomel Essalud Hospital, Arequipa 2016. It indicates that the level of satisfaction referred to by the post operated patients in the “Edmundo Escomel Arequipa hospital, is of a medium level by 54%, of low level by 26%and of high level by 20%, all this referred to the treatment, comfort, information provided and satisfaction of basic needs.
• Ramirez Irma in his study entitled level of satisfaction of the postoperated patient on nursing care in the surgery services of the Archbishop Loayza National Hospital – 2015;She says that 100% (49) of the patients evaluated, 53.1% (26) Manifest feeling half satisfied, 24.5% (12) refers to feel satisfied and 22.4% (11) dissatisfied, referring to treatment, availability, continuity of care, and the outcome of care.

In this sense, the realization of the present study is of vital importance, because its elaboration will contribute to know the main measures that must be adopted to improve the quality in the care of the nursing professional that works in the Japanese Peruvian Centennial Clinic.

Therefore, the issue that will be addressed in this study is necessary and justifiable, since, reviewing applied research in various health providing institutions, it was possible to show that there is a high level of dissatisfaction by post operated patients referring to careprovided by nursing staff during their hospital stay. So with this study we seek to know the weaknesses and improve in the quality of care provided to post operated patients, thus favoring humanized care that achieve patient satisfaction.

General objective:

Determine level of post-operated patient with nursing care of the Japanese Peruvian clinic in 2019.

Specific objectives

• Determine the sociodemographic characteristics of post-operated patients with nursing care.
• Identify the level of post-operated patient with nursing care, according to the dimension of safety and protection needs;Love and belonging, and physiological.
• Detail the level of post-operated patient with nursing care, according to the perception dimension
• Describe the level of post-operated patient with nursing care, according to the dimension achievements of expectations.
• Establish in what dimension there is greater satisfaction of the post-operated patient with nursing care. 

conclusion

Finally, it is important to discuss this issue since you need to know the level of satisfaction of the post operated patient regarding the care and treatment it receives, so specific scales have been developed to evaluate empathy, professional competence, response capacity, accessibility and comfort provided by the nursing professional in his daily work. In addition, that, the evaluation of the satisfaction of post operated patients allows on the one hand to identify those deficit areas from the patient’s point of view and, on the other hand, it helps us to evaluate the results of post operative care, to ensure thatThis satisfied with the care of the care provided after an operation.