Relationship Between Risk And Quality Management

RELATIONSHIP BETWEEN RISK AND QUALITY MANAGEMENT

Introduction

At present, the evolution of markets and continuous changes in demand and requirements directly influence companies. For which, the quality control management is a primary strategy to optimize the processes of execution, control, assurance and improvement of a company, whose primary purpose is to meet and overcome the needs of customers. Likewise, an appropriately implemented management system can contribute to the financial strength and organizational resistance of an organization.

According to the organization for standardization, it states that, "the formal standards of the internationally accepted management system provide important technological, economic and social benefits". This in turn contributes that all products or services meet the conditions required. It should be noted that, with this, it seeks to generate greater efficiency and stimulate the moral of employees so that they perform properly in the organization.

In addition, "companies have the challenge of transforming their management in search of not only of greater patrimonial profitability, but of quality in customer satisfaction". Therefore, quality can be used as a strategic weapon in organizations and thus reach and exceed competition levels.

Developing

The purpose of this essay is to establish the relationship between risk management, quality and knowledge, for which an inquiry of each of the aforementioned topics will be carried out.

It is important to emphasize that, in the business world there are always risks that must be solved through planning, and, in the same way the quality of quality depends on the management of knowledge for the success of a company.

"The world market makes quality more and more important for organizations, it has become a key factor, related to the identification, analysis, documentation and information of the efficiency of the operations of an organization". It is important to emphasize that despite the significant value that over the days the term "quality" has obtained, this has been present since ancient times in the different activities or processes developed, either directly or indirectly. It is only a matter of analysis and understanding to understand that quality has been present even in the least significant moments of both personal and professional life.

Observing quality as a key factor in the development of organizations, it is necessary The tasks carried out from the beginning of the process to the fulfillment of the final objective, which is closely linked to customer satisfaction. As Romero states: "quality significantly impacts the entire organization, from the supplier to the consumer, and from the design of the product to maintenance".

"Quality management considered a strategy to promote business competitiveness, today, allows from an integral perspective, observe the organization as a set of interrelated processes, in order to achieve customer satisfaction" despite the fact that in The current quality management is considered an indispensable requirement in organizational development.

There are companies that go unnoticed certain details that make their products or services present failures, thus avoiding compliance with the objectives according to the planning prior to the start -up of the business. "Quality must include other aspects such as involving suppliers, the manufacturing process, as well as the delivery of the product manufactured in a timely manner"

It is not enough to involve both internal and external factors in the quality management process, much more than that is required, such as: a good leader, who is able to achieve the goals proposed not only effectively but also efficient but also efficient , since, a good guide will allow the organization and its different elements to be oriented towards the right path. "Both quality management and knowledge management must involve all the organization’s staff and need effective leadership for their success".

Knowledge management goes from being perceived as "something recommended for the organization" to being "a requirement to obtain the quality certificate". Therefore, there are different ways for an organization to acquire the demanded knowledge, these can be from both internal and external sources, taking into account that both contribute significantly if they are applied correctly depending on the activity to which the business.

All organizations are vulnerable to presenting risks at some point in their existence, these are considered as fear of failure or problems that can be generated from natural or other phenomena, which can manifest themselves at the beginning, in the course or at the end of the execution of the proposed objectives. There are different risk classifications, depending on each type these may be related to the location of the company, the economic situation, politics, culture, nature, technology, diseases, among others.

At present, these three elements such as quality management, knowledge management and risk management are intrinsically related, a sample of that is clearly reflected in ISO 9001: 2015 quality standard and clauses on clauses on knowledge. On the other hand, risk assessment becomes indispensable in achieving an effective quality management system.

What should be done?, How should it be done? And when should something be done? These are questions that go hand in hand with the aforementioned topics, since, the answer to each of them will allow the best operations, with the necessary information and with the least possible amount of errors for the achievement of the SGC.

It is important to emphasize that quality is based on knowledge, since organizations seek adequate strategies that allow them to have a market stability. In the same way Suarez points out that, as organizations interact with their environments, they absorb information that are converted into knowledge and combine with experiences. That is, the relationship between both approaches is essential for decision -making and thus implement methods to face the irrigation that occurs in companies.

ISO 9001 is the most applied quality standard worldwide, its new requirements are a transcendental change in the way of addressing knowledge management, with the passing of time and new modifications, knowledge management is part of the set of requirements of one of the most widespread international standards. 

conclusion

In conclusion, there is a close relationship between risk management, quality and knowledge, since there must be knowledge to face the risks to which today’s companies are exhibited, and not only that, here too, here too It covers the quality that starts from the execution of the performance and knowledge of the members of the company, this seeks to be at a higher level of competitiveness and thus meet the needs of customers.

On the other hand, management has always existed, mainly from the Industrial Revolution, where knowledge was managed to manufacture quality products, and over time companies have been perfecting this strategy that allows you to make short and long -term decisions with the intention of satisfying and being accepted by customers. So, it can be said that both act as a primary axis for organizations to acquire competitive advantages that favor the increase in their performance in all their horizons.

Finally, it is necessary to emphasize the importance that these three management elements have taken today, which once merged make organizations can obtain their quality certifications, especially that of ISO 9001, since, it guarantees them The achievement of an adequate quality management system with the primary interaction of knowledge as a key element in business management.