Students will discuss how the information presented in Chapters 1 – 13 (excluding Chapter 12) will help prepare him/her to be a more knowledgeable and effective hospitality leader/manager in the futur

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The Study of Facilities Management
The chief aim of the hospitality department is to ensure that guests in a hotel are hosted comfortably. In return, this increases the demand for the hotel which increases clients and therefore generates maximum revenue for the investor. As a hotel manager, an individual’s aim is thus to ensure that the hotel is kept in such a condition that is desirable and safe for occupation by any guest. This is a process that involves a combination of a myriad of responsibilities that fall under different academic disciplines. (Jones and Zemke 1) The importance of studying this book it the fact that it opens up an individual to the complexity of combining these fields effectively using language that is easily understood and individuals who do not have an extensive engineering background. The presentation makes it easy to comprehend and relate to daily routines of hospitality personnel.
The initial chapters improve one’s functionality as hospitality staff by helping an individual understand how to maintain the facilities appropriately. The initial chapters detail the importance of understanding how to perform minor maintenance procedures. This is because companies may not afford to outsource for specialists every time there is a small breakdown. Introducing such concepts as scheduled maintenance helps a manager sustain an environment that is hospitable to clients. (Jones and Zemke 3) This is aided by the concept of understanding how to integrate resource management.

Understanding the essentials of maintenance myopia is also critical in maintaining guest premises in a perfect condition. These aspects are tied to the fact that the course encourages an individual to take responsibility for every condition in the premises avoiding the ‘not my work’ complex. This leads to the proper integration of teams and thus the better provision of hospitality services. (Wiggins 2)
Environmental sustainability is a topic of major significance in the modern world. It is likely for potential clients to consider the environmental management of a premise before seeking residence. Also, stricter council measures mean that hospitality managers have to enhance measures to ensure that the clients are well taken care of. Modern environmental plans cannot allow for traditional landfilling. If garbage and any other waste are left in the open within the premises, it will be repelling to clients as well as become potentially hazardous. Learning how to manage waste is, therefore, critical in ensuring maximal hospitality to guests. This book does an efficient job in detailing the technical aspects of waste management processes such as compost making and recycling. Also, the course book describes procedures of enhancing waste management in methods such as staffing processes. This helps in ensuring that such departments are run efficiently and thus increases the possibility for proper hosting.
The book also details the essentials of maintaining the water supply system. This is an essential area in hospitality. Even the most beautifully constructed properties become inhospitable within a few minutes without water. The basic understanding of how to manage water supplies is thus vital in hospitality. For example, understand how to change valves in case there is a water shortage in local reservoirs may save an individual substantial time. (Cotts, Roper and Payant 19) Also, simple fixture methods can help solve minor breakdowns within the premises that would become significant hazards if the property manager had to wait for outsources engineering department to resolve the challenge. Through this study, one also understands the dynamic of managing wastewater systems which increase the desirability of a place since no one would like to reside in an area where sewer fluid is leaking into the open. (Jones and Zemke23) While these may seem like distant subjects to a hospitality manager, the concept of maintaining heated water systems is crucial. Guests in a hotel want to have adequate access to hot water for bath and other activities, especially during winter. The heating systems also help in coordinating the management of water quality, air conditioning and air quality in general. Understanding how to manage the water heaters efficiently, for example through the use of solar systems instead of electricity is efficient in increasing business revenue. (Laws 1) Hospitality is also busted through understanding safety measures such as the installation of anti-scalding mechanisms and understanding how to manage internal water temperatures at agreeable levels.
Apart from water supply maintenance also helps in value addition that can make hospitality in residence differentiate from other facilities. This is in the integration of such facilities like laundry, spa, swimming pools and other luxury facilities. (Jones and Zemke 25) These amenities may be very expensive to maintain and as such may make an enterprise nonviable. For this reason, this course work helps in fostering hospitality by educating an individual on how these systems can be sustained cheaply and safely to attract and serve customers as well and save resources. Emergency power sources are a vital aspect also in hospitality especially in areas where grid lines are not stable and in severe weather conditions such as storms. Availability of constant power is crucial for the comfort of guests.
Through the study of the book, one gains insight on the importance of heating systems. At a glance, it is possible to think that that controlling temperature from a joint control room is adequate. However, every resident is bound to have specific needs concerning their temperature requirements. The temperature requirements are also dependent on the activity that is taking place in the room such as ballroom activities, bar lounges, and sleeping units. It is thus essential that regulating systems be capable of allowing self-manipulation within the chambers. This will increase the comfort of the residents and enable them to feel at home.
Eventually, this book helps in improving ways in which the facility hospitality manager can assure the security of the residents at a given time. The issue of security is of rising concern, especially in big facilities. (Laws 3)Security threats range from high extremes of potential terrorist attack to the risk of property theft. Through the education availed by this texts, a manager can plan for security measures, implement them and assure the clients of their security in an appropriate way. (Cotts, Roper and Payant 11) Security can be maximized through the use of professional personnel but also through the use of technology. The use of CCTV is effective in deterring errant behavior within the facility. However, the hospitality of the establishment may be compromised if there are too many cameras in areas where clients may want privacy. This book trains an individual on how to effectively maintain a balance between these two events. Additionally, security also will involve making elaborate plans in preparation for disasters such as fire or even natural catastrophes. These can include scheduling alternative residences should the hotel become incapacitated by accident so that the clients will always feel assured of their safety. This book thus essentially lays out all the essential steps that a manager can take to ensure that customers feel secure and live in a comfortable and desirable environment.

Works Cited
Cotts, David G, Kathy O Roper, and Richard P Payant. The Facility Management Handbook. 1st ed. New York: American Management Association, 2010. Print.
Jones, Thomas J. A and Dina Marie V Zemke. Managing The Built Environment In Hospitality Facilities. 1st ed. Upper Saddle River, NJ: Prentice Hall, 2010. Print.
Laws, Eric. Improving Tourism And Hospitality Services. 1st ed. Wallingford: CABI Pub., 2004. Print.
Wiggins, Jane M. Facilities Manager’s Desk Reference. 1st ed. Chichester, West Sussex, UK: Blackwell, 2010. Print.