The Management Of A Crisis

The management of a crisis

The present research work deals with the crisis which would be defined as the presence of a dangerous or serious situation which puts a certain activity or reality that develops producing critical changes which cannot be predictable since they have a high degree of uncertainty. And the different stages and reactions that people must face when we are going through a crisis situation.

The different characteristics will also be developed such as that a crisis is presented in a surprising way because the crisis situations arise when one less expected it because the fact was not planned.

Finally, the elements that a crisis has for example the fact that generate a crisis that would be the reason why the fact occurred will be studied.

Definition of crisis

The word crisis has the origin of the Latin crisis, which is derived from the Greek κρίσις that has as its meaning "separate" or "decide". In other words, the crisis is something that separates and as a consequence we must analyze and make a decision to this or separation.

The crisis can be defined as the presence of a dangerous or serious situation which puts a certain activity or reality that develops producing critical changes which cannot be predictable since they have a high degree of uncertainty. The effects can be very violent and will bring with them very serious consequences in the development of a certain activity that occurs.

According to Vizion 360, he states: “Crisis as any situation or decisive fact for the existence or future of the company, with importance and importance for the public.

In addition, a crisis situation compromises the reputation, image and credibility of the organization. Another concept determines it as any event that threatens the prestige and functioning of the entity ”

A scenario or crisis atmosphere can harm several areas such as economics, politics, difficulties in human being, environmental or social difficulties. Because the crisis puts both economic, political, social, health, etc. Since the crisis is a very strong change that would harm all these fields.

Stages and reactions to the crisis

Being facing a crisis situation will imply that a succession of stages of reactions against it such as; The tension rises to the moment that the impact of the external event occurs, because this must be very strong. The tension also increases more because you cannot face the new situation with the usual way of behavior because the person is not accustomed to facing a type of serious events. When the voltage rises, other resources that are addressed for various purposes such as the reduction of the external threat are activated, overcoming in the challenge with the situation, rethinking of the problem. In case the aforementioned does not happen, the tension will be increased until it causes a serious emotional disorder without knowing how to act before the event that happens.

The reactions being in front of a crisis can be two at the time that the same is produced that would become crying or non -approval of the crisis. The crying would be when the person spills tears in pain or sadness for the action that occurred and this leads to the denial, disapproval of the crisis or the intrusion where the person in front of a crisis is improperly introduced before the same. This is because the person who faces a crisis may feel penetrated by pain shocks, images of the impact that happened.

CHARACTERISTICS OF THE CRISIS

Once the definition of crisis and the stages and the different reactions that may happen when presenting before the same. The crisis has several characteristics:

Surprise because crisis situations arise when one less expected it since the fact was not planned and thus gives reason for a certain person to be surprised by producing an emotional variation caused by something surprising or something that was not expected to happen. To face this you must train, train and prepare to know how to act or function before an event that is given by surprise.

The lack of information is another characteristic; After any fact that is given by surprise, the person will not be willing to resolve or know how to act in the face of the crisis due to the ignorance in front of it the cause of this ignorance is that the person who is in front of Any crisis will not have all the necessary information to be able to give some type of solution to that moment or crisis situation.

Another characteristics of the crisis are the side effects; Because the crises that are going to happen do not come to the contrary, they are always conducted from other facts that will accumulate making the crisis that is presented more dangerous and in this way the crisis will become more difficult and there will be complications when controlling them or give them a certain solution.

The loss of control is normal in a person who is going through a crisis situation because the crisis is presented in a surprising way, also the lack of information that generates an ignorance of how to act or how to face this fact and more than this the accumulation of events Secondary results in the person suffering from the loss of control because the individual will not have the ability to control their impulses, emotions, feelings, sensations or actions that they want to perform them and in this way make bad decisions since they will not have organized their ideas or thoughts when giving solutions to the crisis. That is why in a crisis situation the person must control and act calmly organizing his ideas to make a good decision to resolve the same.

The focus of attention is to give greater importance to an animal or thing and in a crisis situation causes the focus of attention to be this fact, therefore, all the efforts that the person performs at that time focuses on giving a solution to The crisis but also puts the rest of its activities at risk.

The pressure and persecution is another of the particularities of the crisis since the person in front of a crisis has as many means of communication as several individuals around it, which will take their view on this person generating a pressure and persecution towards the person to give a solution to the crisis. But this pressure and persecution can be seen as a perception of being attacked by the pressures and claims generated by the rest of people before a crisis and this could result in any bad decision that makes will be even more prone to come to light since The rest of the people observe what is happening.

Finally, another characteristic would be panic because the person presented very intense fear that will notice the rest of people who are witnessing the situation that does not have the ability to know how to excel of it, knowing that he has the sudden responsibility of knowing how to solve this problem and also has the responsibility of the rest of the people who are in danger. You have to take into account all these contexts because the person who goes through a crisis situation will have the ease of panic.

Crisis elements

The crisis accounts with different elements that will be detailed below:

The generating fact.- The generating fact would be that diligence that gives reason to the activity, that is, it is the event that gives rise to a crisis situation. Within the generating fact we can find, in the products that can produce reproductions, imitations and even the change of brands.

In the processes you can give leaks, illegal emissions and downloads, while in transportation of the product an incident, assaults, clashes can occur. In security there can be several crimes such as kidnapping, robbery, fraud. In the workplace people can produce strikes, stops and demands. And finally in natural catastrophes for example hurricanes, eruptions of volcanoes, floods.

The context.- The context in a crisis situation are the circumstances surrounding the situation, dare of the context can be interpreted or deduced why the fact. For example, in the social, the insecurity and the politicians, the social and geopolitics would be insecurity and the politician.

Amplifiers.- The amplifiers in a crisis situation would be those affected who have received or have been present in the face of any fact or crisis situation. The media are those that reflect reality, therefore, if the reality is negative, it cannot be pointed out that it is positive, it should be emphasized that it can be explained in many ways and it is the narration of the fact that is done in the media which externalizes the perception global that citizens have of the crisis that is being carried out. And the governments that are those who support decision making to be able to resolve the crisis situation.

The amplifiers are also divided into external and internal; External amplifiers would become the different beliefs, fears, advantages, experiences etc. And internal amplifiers would be when it is deceived, when relevant information is saved, acting under violence or without knowing what is done etc.

Shock absorbers.- The shock absorbers in a crisis are the solutions with efficiency, efficiency and quality that occur before the crisis, the good reputation is to say the prestige, the notoriety and the good name that is for the good actions executed when facing a crisis.

Finally, if a person is facing a crisis situation, they must be prepared, educated and trained so that in this way he can understand what is happening at that time, then he should think and reason the surrounding environment, and the different changes that are It can produce at the time the crisis occurs, this will have a result of good decision making to carry out the crisis situation that takes place.

It should be noted that a crisis is a hidden threat to every subject. You can never predict it, but you can control and plan the situation to give it a good solution.