Organizational structure and systems
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Organizational Structure and SystemsPatient-centeredness is an important facet in the provision of health care because it is important to adopt a holistic approach that entails the integration of patients’ and families’ or caregivers’ opinions into the care administered to a patient. Imposing one’s views to a patient can have detrimental effects like failure to access healthcare due to lack of confidence in the healthcare system. Ultimately, patients’ health outcomes become poor resulting in high hospitalization rates and lengthy stays within a hospital (Braddock et al., 2012).
Lack of patient-centeredness results in reduced access to the healthcare facility and apprehensive relationships between the patients and the care providers. As a result, care providers might not get all the information; they need to make an accurate diagnosis resulting in poor health outcomes. Failure to demonstrate patient-centeredness is an indication that the existing policies and regulatory frameworks within the facility are not articulate. The nurse team-leader and higher ranking leaders like myself have overlooked this issue by not talking about it during the meetings and educational sessions within the facility.
Nurses, as well as professionals in the other departments, are responsible for providing quality and safe care that is only possible when a patient cooperates. Nurses should ensure that the dignity of the patients is upheld by ensuring that their views are integrated into the care process.
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Quality care equates to holistic care that integrates the views of a patient to encourage adherence to treatment, and this is only achievable when nurses establish relationships based on mutual trust and respect with their patients. The same is applicable to the laboratory, specialized clinics, physician, and pharmacist departments. Every department head is responsible for developing indicators to ensure that the staff adopts a holistic approach to care, for example, by using short daily surveys.
Reference
Braddock, C. H., Snyder, L., Neubauer, R. L., Fischer, G. S., American College of Physicians Ethics, Professionalism and Human Rights Committee, and The Society of General Internal Medicine Ethics Committee. (2012). The patient-centered medical home: Anethical analysis of principles and practice. Journal of General Internal Medicine, 28(1), 141-6.
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